User Support Specialist

• Location: Mount Pleasant, SC
• Term of Employment: Regular
• Type of Employment: Full-Time
• Start Date: Immediate
• Starting Salary Range: Commensurate with experience

Position Description

This position requires the candidate to perform the following primary tasks on a daily/regular basis:

• Setup, maintain and troubleshoot end-user desktop workstations.
• Provide assistance in moving and re-installing equipment when required, implement and maintain desktop standards based on IT standards.
• Maintenance of printers including configurations and malfunctions.
• Phone, remote, and desk-side technical support to users.
• Install, maintain, and upgrade standard Windows desktop applications.
• Add and remove workstations to and from the domain.
• Configuration of systems, communications devices, and peripheral equipment for end users.
• Corrects and restores user PC workstations to operational status.
• Assist end users as required in a timely and accurate manner per SLA (Service Level Agreement).
• Maintain exceptional level of communication.

Position Requirements

• Bachelor's degree or equivalent or 2 years of desktop support experience.
• Experience providing end-user technical support.
• Must have the ability to work independently and as part of a team.
• Ability to multi-task and prioritize work in an organized and efficient manner.
• Must demonstrate strong verbal, written, and presentation skills.
• Must be able to articulate technical and user needs in a concise manner easily understood.
• Must be committed to providing exceptional customer service and responding to user
• Must have the ability to maintain a high energy level and a positive attitude.
• Must possess creativity and be willing to learn new things.
• Individual must be dependable and able to adhere to scheduling demands, including off-hours.
• Must be able to lift 50 lbs, climb ladders, and crawl through spaces.
• Demonstrate proficiency using and supporting Microsoft Windows XP and Microsoft Office 2003/2007.
• Knowledge of LANs/WANs, TCP/IP, and Active Directory
• Desk-side training for site personnel in proper use of hardware and software.
• Strong working knowledge of desktop hardware and peripherals.
• Experience with software used for hard drive imaging
• Experience with various types of remote control (Dameware, Remote Desktop, etc) and ticket-tracking support tools
• Experience with all Microsoft Windows Operating Systems.
• Knowledge of SQL, PHP, Java, Ajax, and/or Information Security is a plus.

We offer competitive compensation, benefits package and a professional work environment designed to enhance your personal career growth.

Sawgrass values the contributions of a diverse workforce and is an Equal Employment Opportunity employer. Sawgrass is also a drug free work environment.

 Application Instructions:

Please e–mail a cover letter and resume to careers@sawgrassink.com. Reference “User Support Specialist” in your subject line. Please do not phone; only applications submitted as instructed above will be accepted. Due to the large volume of submissions, we will only be contacting those candidates we are interested in interviewing.