Nothing is Printing in Windows 7
Below are two sections that resolve issues that would cause your printer not to print. Prior to following the steps, make sure the printer is turned on and connected, via USB cable, to the computer and that the green light on the printer is green and solid (not blinking). If anything but solid green, refer to the Printer Indicator Lights Guide.
Part I. Checking the printer status
- Verify that the printer drivers are 'Online' and that the driver icon is not grayed out. If it is “Paused”, “Offline” or there are pending jobs in the queue, the printer will not work properly. Open the Start Menu, then the Control Panel.
2. In the 'View by' dropdown, select to view by small icons, then select Devices and Printers.
3. Right-click on the Sawgrass PowerDriver or ChromaBlast driver and select See what's printing.
4. Click on the Printer menu.
5. If Pause Printing and/or Use Printer Offline are checked, click each to uncheck.
6. If there is anything listed in the queue window as depicted in the picture, select Cancel All Documents.
7. Repeat the above steps for the Epson Stylus driver.
8. Try to print again, and if still not successful, continue to the next section.
Part II. Checking the port assignment for the Epson driver
- In the Start menu, right-click on My Computer or Computer and select Manage.
- Select Device Manager from the System Tools section on the left.
- In the new options on the right, double-click to expand Universal Serial Bus controllers.
- You will see USB Printing Support about halfway down.
- Double-click on the first USB Printing Support listed.
- Select the Details tab in the new window.
- In the Property dropdown menu, select Bus relations.
- In the Value section below, you will see your printer information.
- Make note of the USB port number at the end (USB001, USB002, etc.).
- If you see another printer listed, click Cancel and double-click on the next USB Printing Support and repeat instructions above, step 6 through 9.
- Back in the Devices & Printers folder, right-click on the Epson Stylus driver and select Printer Properties.
- In the new window select the Ports tab.
- You will see a highlighted line item in the list below.
- In the Port column, make note of the USB port number (USB001, USB002, etc.).
- This port number needs to match the port number we just noted in step 9.
- If it does not, select the checkbox of the correct port number and click Apply, then click OK.
Still in Devices and Printers
- Right-click on the Sawgrass driver (PowerDriver or ChromaBlast Driver) and select Printing Preferences.
- Make sure the Epson (OEM) Stylus driver is selected in the OEM Printer dropdown.
- If it is not, select it, click Apply, Click OK.
Now that all drivers are assigned properly, you should be able to print. If not, test again using the Epson driver and if still nothing prints, contact Epson support. However, if you can print through the Epson driver but still not through the Sawgrass driver, contact Sawgrass technical support.
